Refund and Returns Policy

Welcome to Calueniehub! Your satisfaction is our top priority, and we strive to provide the best products and services. Please carefully read our Refund and Returns Policy to understand your rights and obligations.

1. Refund Policy

1.1 Eligibility for Refunds

Refunds are only issued under the following conditions:

• The product was damaged during shipping.
• The product received does not match the description on our website.
• The product is defective or non-functional.

1.2 Non-Refundable Items

We do not issue refunds for:

• Items that have been used, opened, or tampered with.
• Products purchased during promotional sales or marked as “Final Sale.”

1.3 Timeframe for Refunds

Refund requests must be submitted within 14 days of receiving the product. Requests made after this period will not be considered.

1.4 Refund Process

• Submit your refund request by contacting our customer support team at [email protected].
• Include your order number, proof of purchase, and images of the product (if applicable).
• Once approved, refunds will be processed within 7-10 business days and credited to the original payment method.

2. Returns Policy

2.1 Return Conditions

To be eligible for a return:

• The item must be unused and in its original packaging.
• The return request must be initiated within 14 days of delivery.
• Proof of purchase is required.

2.2 Non-Returnable Items

We do not accept returns for:

• Perishable goods or consumables.
• Customized or personalized items.
• Clearance or final sale products.

2.3 Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or an error was made by Calueniehub.
• Ensure the product is securely packaged to prevent damage during transit.

3. Exchange Policy

If you received a defective or incorrect item, you may request an exchange by contacting us at [email protected]. Exchanges are subject to product availability.

4. How to Initiate a Refund or Return

1. Contact our support team at [email protected] with your order details.
2. Provide a clear explanation and supporting evidence (e.g., photos of the product).
3. Follow the instructions provided by our team for returning the item.

5. Exceptions and Special Cases

Calueniehub reserves the right to refuse refunds or returns in cases of:

• Fraudulent claims.
• Items damaged due to customer misuse or negligence.
• Excessive or repeated refund requests.

6. Contact Us

If you have any questions about our Refund and Returns Policy, please contact us:

• Email: [email protected]

Thank you for choosing Calueniehub. We value your trust and look forward to serving you!